Some gamers have been voicing the performance challenges they are facing with Borderlands 4. Some have nicknamed it “Stutterlands 4”. In response, Gearbox CEO Randy Pitchford has asked players who are unhappy to get a refund on Steam.
Gearbox CEO Randy Pitchford
On X, Randy Pitchford wrote, “Every PC gamer must accept the reality of the relationship between their hardware and what the software they are running is doing”. Readers have added context to the message, which insisted that the game was poorly optimized rather than being a hardware issue.
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In the heat of the argument, Randy Pitchford wrote, “You can do whatever you want. The game is the game. Please get a refund from Steam if you aren’t happy with it. You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari.”
“If you tell me about your specification, I can help you optimize your performance. I’m sorry you don’t like being told to use DLSS, but that is the way. If you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game.
“The game is awesome and it is designed to be just fine of an experience at 30fps and feel great at 60fps. We also have provided a lot of options for you to make different trade offs between frame rate, resolution, and graphics features than we would make and we encourage you to use those tools to optimize to your taste. Would you like help tuning your experience better to your liking?”
The Gearbox CEO had earlier told players to “Code your own engine and show us how it’s done, please”. While the CEO may have a good argument, the way it is presented leaves a sour taste.
Notwithstanding the mixed reviews on Steam, the game peaked at 304,398 concurrent players. At the time of writing, the game had over 175,000 concurrent players on Steam.
