Around 10:35 am PT on Wednesday, April 3, Respawn Entertainment took Apex Legends servers offline to fix an issue it had created through a recent update. Several players reported that their accounts had been reset.
“We messed up! In order to resolve an account data loss issue, we are temporarily taking the @PlayApex servers offline,” the developer shared in an update on X. “Fear not! We are deploying a fast fix to restore progress and content to affected accounts, but players will not be able to connect to the game during this time.”
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“We’re hopeful that the game will be back up in about an hour. Stay tuned for more updates, and in the meantime, please accept our apologies, and our thanks for your patience!”
Several hours later, Respawn shared another update saying it had deployed an emergency fix for the problem and was working to restore any progress that players may have lost as a result of the problem.
“Thank you for your patience! We have deployed a fix and the servers are back online! As a result of this evening’s rollback, we’re working to restore progress made throughout the course of yesterday.”
Due to the problem that Respawn faced, the developer decided to postpone the new Ranked Split mode. The new mode will now roll out at a later date and the developer promised to share more info about the update in the future.
The timeline of Respawn’s challenges dates back to Sunday, March 17
On Sunday, March 17, while the Apex Legends Global Series Finals for North America was ongoing, the accounts of some professional players were hacked. The incident ultimately disrupted the finals leaving many players confused. Respawn’s anti-cheat mechanism kicked in and banned some players, and the event was paused eventually.
Days later, Respawn published an official statement acknowledging the incident and adding that, “Game and player security are our highest priorities, which is why we paused the competition to address the issue immediately”.
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By March 26, Respawn released a new update which it said “is intended to further protect our players and ensure the competitive integrity of Apex Legends”. However, soon after that update, some players started reporting that they were missing Ranked badges and progress on Breakout Rewards Challenges.
Respawn issued a statement acknowledging the problem on the same day and said they were investigating both issues. They said they would notify players when a fix is ready to be deployed. Players were assured that they would not have to replay challenges they had already completed.
After today's update, some @PlayApex players are missing Ranked Badges and progress on Breakout Rewards Challenges. We are investigating both issues and will let you know when a fix is ready to roll out. You will not need to recomplete any challenges you already have finished.
— Respawn (@Respawn) March 26, 2024
On Tuesday, April 2, 2024, Respawn again said it had seen reports from players who complained that their accounts were reset and was investigating the cause of the issue, and would notify players once the issue has been identified.
Hours later, Respawn said it had rolled out an update to address the issue. The developer said that any account logging in after the update will not experience any lost progress or content.
“For players who are missing progress or content after our update this morning – please hang tight for now. We’re working on an additional fix to restore your accounts to their state before our update, and we’ll let you know as soon as it’s ready.”
However, a day later, the developer admitted that it had “messed up!” It seems Respawn tried to fix one thing and ended up breaking a lot of things in the process. Hopefully, players will not face any more issues after the developer restarted the game servers—but that doesn’t seem to be the case.
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GameBaba Universe still spotted a few comments under the developer’s latest update who claimed they were still missing progress or items. We anticipate further updates from Respawn soon.
So while the data loss issue was occurring, I opened an Apex pack that had mythic shards in it. And now it's gone along with the heirloom I bought with it. Any way to recover those?
— EVE Dev (@DevPandarilla) April 3, 2024
